Company
Overview
A prestigious university in Pune
The
Challenges
- In-house team faced challenges handling high volume of student and parent inquiries during admission and exam seasons
- Frustration among students due to insufficient information and guidance
- Internal confusion within the admission team worsened the situation
The Solution
Implemented an expert, comprehensive customer support solution for:
- Handling inbound inquiries and guide students through the selection process
- End-to-end online registration
- Effective digital marketing for MBA course leads
- Follow up and revenue generation
The Results
- Multi-lingual support for better reach
- Effective lead generation by churning old data
- Ensuring timely payments by candidates
The Outcome
- Improved student-counsellor communication, increased sales of prospects and effective use of automation to close leads.
Way ahead
- Continued partnership and support to further optimize operations and address evolving needs.