Company
Overview
One of the largest real estate players who has revolutionized the affordable housing sector since 2010.
The
Challenges
- Manage their entire campaign support and help desk
- Reach a wider customer base
- Handle queries ranging from product enquiries to guiding customers during site visits
To join hands with a contact centre partner to:
The Solution
We were one of the first contact centres to take up this challenge for the real estate sector. We handled the entire campaign management at various corporate locations, including:
- Inbound and outbound support for enquiries generated through events/stalls
- Call flow management
- Lead generation
- Pushing customers to site
- Co-ordination with site to check the show-up of customers at the site
- Guiding customers for directions to the site location
- Pre-Sales activity
- Data Analytics
- Reporting
- Follow-ups
The Results
- Generated a massive traffic which was supported by a robust, structured backend support
- Accurate demand forecasting & planning
- Enhanced service quality
The Outcome
- Tapped the market and built a strong customer relationship; the entire campaign was a grand success and we have been delivering consistent results to this client since 2011.
Way ahead
- Continued partnership and support to further optimize operations and address evolving needs.